RETURN & REFUND POLICY

RETURNS

We accept returns within 7 days of receipt. To be eligible, items must be in the same condition as when you received them - unworn, unused, with tags, and in original packaging. Please also include the receipt or proof of purchase.

RETURN PROCESS

To initiate a return, please email us at info@minxy.ch. Once your return request is approved, you’ll receive instructions, including where to send your item:
Minxy, Mattenhofstrasse 5, 3007 Bern, Switzerland.

Please note that items returned without first requesting approval will not be accepted. For your peace of mind, we recommend using a trackable shipping method and keeping the receipt, as we cannot refund lost items returned without tracking.

Return shipping costs are your responsibility, and original shipping charges are non-refundable.

DAMAGES AND ISSUES

Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately at info@minxy.ch so we can resolve the issue promptly.

NON-RETURNABLE ITEMS

Unfortunately, we do not accept returns on sale items or gift cards.

EXCHANGES

Since many of our items are unique, we don’t offer direct exchanges.

REFUNDS

Once your return is received and inspected, we’ll notify you if your refund is approved. If approved, you’ll receive store credit equal to the price of your returned item.